Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us!
Payment and billing
How do your interest free payment plans work?
We offer AfterPay,
Choose one of the payment providers as your payment method at checkout for orders over $35. No long forms or credit checks are required just instant approval.
Checkout using a credit or debit card. The first 25% of your order total is charged at the time of purchase.
Pay the rest in equal installments billed automatically as you choose
We will replace any defective items and make sure you are 100% happy with your purchase. We have a 14 day money back guarantee.
To initiate a return please email firstname.lastname@example.org To make the process faster, please include the full name associated with the order along with the order number.
Shipping and delivery
Shipping and delivery:
Where are you based?
We are based in
United States Shipping:
Most orders ship out of our warehouse within 24 business hours. Standard domestic shipping takes about 2-5 business days for package delivery.
Yes, we ship WORLDWIDE! Please check the rates as they are calculated at checkout based on the country!
STANDARD SHIPPING RATES:
USPS First Class (2-4 Business Days)
automated depending on the state usually varying from 4.16 to 5.69
USPS Priority Mail (1-2 Business Days)
automated depending on state usually under $11
USPS First Class Package International
Rate based on delivery address
USPS Priority Mail Express International
Rate based on delivery address
Our warehouse will be closed on the following dates:
New Years Day
Please allow 1-2 days processing time for your order to ship
Domestic Delivery Time - Standard Shipping
Time in transit depends on the shipping method selected, please reference the above chart for additional information. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Poplashbeauty is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures, or acts of nature.
A $8 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery Fee will be charged to the payment form selected during checkout and will be subtracted from any refund or store credit.
United States Postal Service (USPS)
USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee a replacement of lost or stolen packages shipped via USPS.
** Please note that all orders showing delivered status by the courier will be subject to replacement only, therefore ineligible for a refund. **
When will I receive my order?
All of our orders are received and delivered out of our warehouse within 24 hours. Shipping usually takes about 2-5 business days to deliver from the time it leaves our facility.
How do I cancel my order?
All orders are processed within 24 hours or less. If you would like to edit or cancel your order, you can contact us at email@example.com within 1 hour of order placement to cancel your order.